Shipping policy
Shipping Policy
Effective Date: 12/11/2024
At Watt Pedal, we are committed to providing you with clear, transparent information about our
shipping process. Our goal is to ensure your items are delivered promptly and efficiently.
1. Order Processing and Dispatch Time
Processing Time:
• We aim to dispatch your items within 1–2 working days (Monday–Friday, excluding Bank
Holidays).
Dispatch Notification:
• Once your order has been dispatched, you will receive a confirmation email with tracking
information.
Shipping Delays:
• If there are any issues or delays with shipping, we will notify you via email as soon as
possible.
2. Estimated Transit Time
Standard Shipping:
• Estimated transit time is 3–7 business days after dispatch, depending on your location.
• Note: Delivery times may vary due to external factors such as weather or carrier delays.
3. Shipping Fees
Free Shipping:
• Orders over £500.00 qualify for free standard shipping.
Standard Shipping Fee:
• A flat rate of £20 applies to orders under £499.99.
No Hidden Fees:
• All costs are clearly stated at checkout.
4. Shipping Methods
• We partner with DPD, Royal Mail, and UPS to ensure safe and efficient delivery.
• The choice of carrier depends on your location and the most suitable delivery method available.
5. Shipping Destinations
Domestic Shipping:
• We currently ship only to addresses within the United Kingdom.
International Shipping:
• At this time, we do not offer international shipping.
6. Order Tracking
• After dispatch, you’ll receive an email containing your tracking number and instructions on
how to track your package.
• If you have any questions regarding your order status, please contact our support team at
+44 333 880 8899 or support@wattpedal.com.
7. Delays and Issues
Shipping Delays:
• We will reach out via email if there are any unforeseen delays with your order.
Delayed or Lost Packages:
• If your package has not arrived within the estimated transit time, please contact us for
assistance.
Damaged Items:
• If your order arrives damaged, please notify us within 48 hours of receipt.
Missing Items:
• If any items are missing from your order, contact our customer service within 7 days of
receipt at +44 333 880 8899 or support@wattpedal.com.
8. Returns and Exchanges
• For information regarding returns or exchanges, please refer to our Return and Refund Policy.
9. Contact Us
If you have any questions, concerns, or need assistance, please reach out to our customer service
team:
• Phone: +44 333 880 8899
• Email: support@wattpedal.com
• Hours of Operation:
o Monday–Friday: 09:00–18:00 GMT
o Saturday–Sunday: Closed
10. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our practices or for other
operational, legal, or regulatory reasons. Any updates will be posted on this page, along with the
revised effective date.
Thank you for choosing Watt Pedal. We appreciate your support and are committed to providing
you with exceptional service.