FAQ's
ORDERS & PAYMENT
Why have I not received payment confirmation?
If you can't see that a payment confirmation email has come through to your inbox, please check your junk/spam folder, as sometimes emails can end up there.
How do I cancel my order?
We are sorry that you want to cancel your order. You can do this by either emailing us at support@wattpedal.com or sending us a message via our live web chat option in the bottom right-hand corner of the page.
You have the right to cancel within 14 days of placing your order if you simply change your mind unless the product is excluded.
What if I am having a checkout issue?
We are sorry to hear you are having trouble paying for your order. We would recommend contacting your bank if your debit/credit card is getting declined. Unfortunately, we have no control over the payment method you choose. If your bank has sent you an authorisation message, you will need to respond to it before trying again.
Do you offer a student discount?
At this moment in time, we do not offer a student discount, but we do offer various others. By subscribing to our newsletter you will receive the latest discounts and offers.
What payment methods do you accept?
We are pleased to offer a variety of payment methods to accommodate your needs. You can choose from major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we support PayPal for those who prefer digital payment options.
For customers interested in spreading the cost over time, we also provide a financing option that allows you to make instalment payments. This makes it easier to manage your budget while enjoying our products and services.
Rest assured, all transactions are processed using industry-standard encryption to ensure your personal and financial information is kept safe and secure. At checkout, simply select your preferred payment method for a seamless and convenient purchasing experience. If you have any questions about our payment options, feel free to reach out to our customer service team for assistance.
Here are your options:
1 - CREDIT / DEBIT CARD
**Convenient and Reliable Payment:** You can pay using your credit card (VISA or MasterCard). Simply enter your credit card number, expiration date, and verification code. We will transmit this information using secure encryption.
If your credit card is enrolled in 3D-Secure, you will be directed to your bank's security questionnaire. After completing this step, your order can be processed within a few seconds. Please note that the amount will only be charged when the goods are dispatched.
2 - PAYPAL
With PayPal you can pay easily, speedily and securely. Use your PayPal account and pay conveniently for your order with us.
We receive a payment confirmation immediately from PayPal and will be able to process your order straight away. For you, payment via PayPal is always free – Watt Pedal pays the processing fees.
DELIVERY
How long will delivery take?
You can check our Shipping Policy Page For more details.
Do you offer click and collect?
Unfortunately at his time we do not offer a click and collect service. Your order will be shipped directly to the address you enter at checkout.
Do your bikes come assembled?
Most of our bikes come around 90% assembled, where all that would be left to be assembled are components like pedals, handlebars, saddle etc. You must ensure these are put on the right way round, so user manuals will be included with each bike to ensure you can assemble these parts correctly should you need to. All this is done with a basic knowledge of bicycles.
What is your delivery and shipping policy?
You can check our Shipping Policy Page For more details
GENERAL
What are the laws regarding electric bikes?
The motor should have a maximum power output of 250 watts and the motor assistance should cut out at a speed of 15.5 mph, some electric bikes surpass this limit, meaning they are only to be used off-road.
You do not need a license to ride an electric bike, and they do not need to be registered, taxed, or insured. Also, riders must be at least 14 years old to ride an electric bike.
What are the laws regarding electric scooters?
You are not allowed to ride privately owned electric scooters on public land, including roads and pavements. However, in the near future, privately owned electric scooters will be legal to ride in public, but under certain rules.
Do you have a shop or showroom?
We are an online-only store with no shop or showroom currently, so products can not be viewed in person, with our products being boxed up and ready to ship.
Do you offer test rides?
Unfortunately at this moment in time we do not offer test rides on our products, but should things change in the future we will keep you updated.
Does my electric bike come with a warranty?
Yes, all of our bikes and scooters come with a manufacturer's warranty that will allow you to ride with peace of mind.
PRODUCT
How do I ride an electric bike?
Riding an electric bike is quite similar to riding a regular bicycle but with the added assistance of an electric motor. This gives you a boost when you first start to pedal, and you continue pedalling once moving to keep the motor engaged.
You must make sure that the battery and motor are fully charged and switched on before you start riding. Also, make sure you have selected the right gear before you ride.
Does my electric bike need to be serviced?
Yes, like any other vehicle or mechanical device, electric bikes require regular maintenance and servicing to ensure they remain safe, reliable, and in good condition.
The frequency of servicing will depend on various factors, including how often you ride your electric bike and the type of terrain you ride on. In general, it's good to have your electric bike serviced at least once a year, or more frequently if you ride it regularly or notice any problems.
Can I ride my electric bike without a motor?
Yes, electric bikes are designed to function both as electrically assisted bicycles and as regular bicycles.
It's worth considering that electric bikes are usually heavier than traditional bicycles due to the extra weight of the motor and battery. Therefore, riding them without motor assistance may require a bit more effort, especially when riding uphill or for long distances.
Are electric bikes heavy?
Electric bikes are heavier than usual bicycles due to the electrical components. You can find out the exact weight of each bike in the specification section on each product page.
How long does it take to charge an electric bike battery?
This varies on factors such as the size of the battery and the power of the charger, but in general, most electric bike batteries charge in about 4-6 hours.
How much range will I get off a full charge?
This will depend on the size of the battery but more details can be found on the product page or the user manual you get with each order. It is affected by factors like rider weight, terrain, tyre pressure etc.
Can I remove the e-bike battery to charge it?
Most of our bikes have removable batteries, whereas on most electric scooters the battery is not removable. But if you are unsure about a particular product, please reach out to us.
How much will a replacement battery cost?
For pricing on new batteries please visit the manufacturer's website.
How long will my electric bike battery last before I need to replace it?
Most electric bike batteries have around 1000 full charge/discharge cycles.
RETURNS
Can I return my order?
You can check our Return & Refund Policy page For more details.
How long do refunds take?
You can check our Return & Refund Policy page For more details.
What if I am having issues with my electric bike/scooter?
If you find that you are having problems with your order please email us at info@wattpedal.com to explain the issues you are encountering. In that email, please include the order number and any pictures/videos of the problem that could show the issue you are facing.
If your problem arises outside of the first 30 days of your order, we will help make a warranty claim for any manufacturing issues that have emerged since you purchased.
Can I cancel my order?
If you would like to cancel your order, please email us at support@wattpedal.com or call us at +443338808899. Please include your order number when you are contacting us.
If your order has not yet left the manufacturer's warehouse, then we can stop its shipping, and your refund will be issued immediately.
Please note that when you return your product it must be in original condition and original packaging with all components included. You will also be responsible for any cost that comes with returning the item.
Still have a question?
We hope that answered any questions you might have. If you still have a question, please contact one of our team and we will be more than happy to assist you.
If you want to talk to one of us, please call us at +443338808899. Our phone line is available from 9am to 5pm Monday to Friday.
If you would like to type, please use the live chat option on our website and we will get back to you as soon as we can.